Returns & Refunds Policy

At MOVEZI, customer satisfaction is our priority.

If you're not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

You may request a return within 30 days of receiving your item.

To be eligible for a return:

The item must be unused.
The item must be in its original condition.
The item must be returned in its original packaging.
Proof of purchase is required.
Items showing signs of wear, misuse, or damage will not be accepted for return.

To initiate a return, please contact us at:

support@movezi.store

Our support team will provide instructions on how and where to send your return.

Please note:

Return requests must be approved before any item is sent back.
Items returned without prior authorization will not be accepted.
Customers are responsible for return shipping costs unless otherwise agreed by our support team.
A valid tracking number must be provided for all returns.

Once your return is received and inspected, we will notify you of the outcome. If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

Your order number
Clear photos or a video showing the issue

Depending on the situation, we may offer:

A replacement product
A full refund

Lost Packages

If your package appears lost in transit or the tracking information has not been updated for more than 30 days, please contact us.

Our team will investigate the shipment and, if confirmed lost, we will arrange a replacement or refund.

Non-Refundable Situations

Refunds or replacements cannot be provided in the following situations:

An incorrect shipping address was provided during checkout.
The package was not collected or accepted by the recipient.
The tracking information confirms successful delivery.
Requests are made more than 90 days after the order has been shipped.
The item is returned used, damaged, or not in its original condition.
Refunds cannot be issued for sale items, last-chance items, and gift cards.

Shipping Costs

Original shipping charges are non-refundable unless the item arrives damaged, defective, or incorrect.

Customers may be responsible for return shipping costs unless otherwise agreed by our support team.

Shipping Delays

While we work with trusted shipping partners worldwide, delivery times may occasionally be affected by circumstances outside our control, including:

Customs inspections
Weather conditions
Peak holiday seasons
Carrier delays

We appreciate your patience and understanding in these situations.

Important Notes

MOVEZI is not responsible for delays caused by customs, carriers, weather conditions, or other external factors.
MOVEZI is not responsible for damage to phones, credit cards, electronics.
MOVEZI is not responsible for lost orders if the carrier confirms successful delivery to the address provided during checkout.
We reserve the right to refuse returns that do not meet the conditions outlined in this policy.

Contact Us

If you have any questions regarding returns, refunds, or your order, please contact us: